24/7 DENTAL RECEPTIONIST
Never Miss Another
Patient Call
Lexi is the intelligent voice assistant built specifically for UK dental practices. She answers enquiries naturally 24/7, triage-prioritises emergencies, and schedules appointments directly into your practice management calendar while your front-of-house team cares for in-clinic patients.
15 minutes. No obligation. Hear Lexi answer as your practice.
THE HIDDEN PRACTICE LEAK
Every Missed Call Is A
Missed Patient
When your reception desk is overwhelmed with check-ins or closed for lunch, callers do not leave voicemails: they tap the next dental clinic on Google. Unanswered enquiries cost the average private practice over £85,000 annually in uncaptured treatment revenue.
Peak Hour & Lunchtime Void
Over 38% of high-value cosmetic and restorative calls occur during midday breaks or after 5 PM when reception is unstaffed or checking patients out.
Instant Competitor Defection
Patients in acute discomfort or seeking fast cosmetic consultations will not wait for a callback: 84% immediately book with the first practice that picks up.
Staff Burnout & Hiring Costs
Hiring additional receptionist staff costs upwards of £28,000/year plus agency recruitment fees, while existing team members burn out juggling calls and chairside care.
See how much revenue your surgery is leaving on the table : 15 min walk-through.
AUTONOMOUS DENTAL RECEPTION
Meet Lexi, Your
AI Receptionist
Trained exclusively on UK dental terminology, triage pathways, and practice management workflows. Lexi ensures your clinic never misses a high-value patient enquiry again.
24/7 Call Answering
Captures out-of-hours emergencies, evening enquiries, and weekend booking requests instantly without routing prospective patients to dead-end voicemail boxes.
Booking & Rescheduling
Directly integrates into your dental software diary. Automatically schedules consultations, hygiene appointments, and amends existing slots in real time.
Instant FAQ Handling
Answers patient questions regarding fees, payment programmes, opening times, clinic parking, Invisalign timelines, and specific procedure requirements accurately.
Intelligent Triage
Identifies severe dental emergencies, acute pain, or urgent referrals instantly, alerting on-duty clinical staff via immediate SMS or priority desk notification.
Multi-Call Concurrency
Zero busy tones and no repetitive hold music. Lexi handles hundreds of simultaneous patient calls with zero degradation in responsiveness or conversation quality.
Natural Warm Voice
Delivers human-grade conversational cadence, gentle clinical empathy, and fluid speech with zero robotic pauses or frustrating voice recognition loops.
Setup in under 48 hours • Works alongside your current front-desk team
EFFORTLESS INTEGRATION
Live In
Three Simple Steps
Zero complex software installations or staff retraining required. We manage the entire configuration so your clinic never misses another patient enquiry.
01
Book Demo
Schedule a brief walkthrough to experience Lexi live and analyse your current missed-call volume.
02
We Train Lexi
Our team inputs your bespoke treatment plans, clinic pricing, and diary management rules directly into Lexi.
03
Go Live
Simply forward your overflow or out-of-hours phone lines to start converting missed calls into booked chair time.
Takes less than 48 hours to configure · No contract lock-in
MEASURABLE CLINICAL & FINANCIAL ROI
Transform Your
Front Desk
Replace missed opportunities and front-desk friction with automated 24/7 patient booking that pays for itself in days.
CAPTURE OUT-OF-HOURS REVENUE
Convert Evening & Weekend Enquiries into Confirmed Appointments
Over 42% of high-intent dental enquiries occur outside normal surgery hours. Instead of sending prospective cosmetic and emergency patients to an unmonitored voicemail, Lexi answers instantly, qualifies clinical intent, and directly synchronises bookings into your diary.
- Zero missed calls during peak commuter and evening hours
- Immediate emergency triage and booking into reserve slots
- Seamless diary integration preventing double-bookings
OPERATIONAL EFFICIENCY
Relieve Front Desk Pressure at a Fraction of Hiring Costs
Hiring, onboarding, and retaining additional dental reception staff costs thousands in salary, national insurance, and agency fees. Lexi effortlessly handles simultaneous inbound calls so your practice team can give undivided attention to patients standing right in front of them.
- Over 85% reduction in front-desk call interruption stress
- No recruitment fees, sick leave cover, or overtime payroll
- Warm, attentive in-clinic experience for arriving patients
See how Lexi integrates with your current practice management software in 15 minutes
OBJECTIVE BENCHMARK
Lexi vs Voicemail vs
Extra Staff
An honest financial and operational assessment for forward-thinking UK dental practice principals.
| Operational Factor | Traditional Voicemail | Extra Reception Staff | Lexi AI Assistant WINNER |
|---|---|---|---|
|
Availability
Weekly patient access window
|
Passive recording only
|
37.5 hrs/week (Practice hours)
|
168 hrs/week (24/7/365)
|
|
Estimated Monthly Cost
Total practice overheads
|
£0 direct (Huge revenue loss)
|
£2,400+ /mo + NI + Pension
|
Fraction of single staff salary
|
|
Missed Call Retention
First-contact conversion rate
|
82% hang up without message
|
High during clinic peak rushes
|
0% missed (Answers in <1 ring)
|
|
Sick Days & Holidays
Annual disruption risk
|
N/A (No active triage)
|
Avg 28 days holiday + sickness
|
Zero sick days or holiday gaps
|
|
After-Hours Cover
Evenings, weekends & bank holidays
|
Delayed callback next working day
|
Requires expensive agency locums
|
Live diary booking in real time
|
|
Simultaneous Call Handling
Capacity during busy morning rushes
|
Records 1 caller at a time
|
1 patient per receptionist line
|
Infinite concurrent calls
|
15-Minute Live Practice Walkthrough : Direct Software Integration : No Lock-In Contract
TRANSPARENT & COMPLIANT
Your Questions,
Answered
Clear facts on data security, software synchronisation, and clinical protocols so your practice manager and clinical leads can deploy with absolute confidence.
No credit card required · 15-minute live clinical walkthrough
Do callers realise they are speaking with an AI assistant?
Lexi speaks with natural, human-like cadence and professional warmth, eliminating mechanical delays. Lexi introduces herself transparently as the practice's digital reception assistant, quickly answering questions and booking appointments before human staff could even pick up.
Does Lexi integrate directly with SOE Exact, Software of Excellence, Dentally, and R4?
Yes. Lexi connects securely to your practice management software via encrypted API connectors. She checks real-time diary availability, reserves appropriate appointment slots according to your clinical rules, and updates patient records without causing double-bookings.
How are acute clinical emergencies and severe dental pain handled?
Lexi follows strict clinical triage decision trees established by your principal dentist. Severe trauma, facial swelling, uncontrolled bleeding, or breathing difficulties are flagged instantly, prompting immediate priority transfer to on-call clinical staff or advice to attend A&E.
Do we have to change our current practice telephone numbers or lines?
Not at all. Your existing phone numbers remain unchanged. Lexi works seamlessly via simple call-forwarding rules (diverting on busy lines, out-of-hours, or during designated lunchtime hours) compatible with all major UK telecoms providers.
Is patient data handled in accordance with UK GDPR and GDC guidelines?
Comprehensively. All audio transmissions and patient records are encrypted end-to-end (AES-256) and hosted on UK/EU-compliant medical data servers. Lexi meets all GDC standards for patient confidentiality and data retention protocols.
How quickly can our surgery be set up and what training is required?
Complete onboarding takes under 48 hours. Our integration specialists configure your practice schedule, fee guides, and custom treatment protocols. Your front-desk team needs less than 30 minutes of orientation to monitor the live dashboard.
SECURE YOUR PRACTICE DEMONSTRATION
Stop Losing Patients To
Missed Calls
Book a live 15-minute walkthrough of Lexi. We'll simulate genuine patient enquiries for your practice and show you exactly how many lost appointments you can recover each month.
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